Seamless logistics from the moment you land, with private transfers, premium accommodation and dedicated local support throughout your stay.
From the moment you arrive at any London airport, a dedicated meet-and-greet representative ensures a stress-free transition. Patients are welcomed at the aircraft or in the arrivals terminal, with fast-track immigration assistance arranged where available.
Private chauffeur-driven vehicles are on standby for transfers to accommodation or directly to the hospital. For patients with mobility considerations, specially adapted vehicles and wheelchair-accessible transport are arranged in advance. All transfers are tracked in real time and communicated to the medical team.
Accommodation is selected based on proximity to your treating hospital, duration of stay and personal preferences. Options range from five-star hotels in Mayfair and Marylebone to fully serviced apartments near Harley Street, each vetted for comfort, privacy and suitability for recovering patients.
For extended stays, serviced apartments offer a home-away-from-home with full kitchen facilities, daily housekeeping and 24-hour concierge services. Special dietary requirements, accessibility needs and any medical equipment such as hospital beds or oxygen concentrators can be pre-arranged.
Dedicated arrangements for accompanying family members, with accommodation selected to suit both the patient’s recovery needs and companion comfort. Family suites, adjoining rooms and apartments with multiple bedrooms are arranged to keep loved ones close throughout treatment.
A comprehensive orientation service to help international patients and their families settle into London. This includes guidance on local amenities, transport options, pharmacy locations, dining recommendations suitable for dietary requirements and cultural considerations to make the stay comfortable and reassuring.
Round-the-clock support for any need that arises during your stay. Whether it is an urgent medical query, a transport arrangement or a simple request for restaurant recommendations, the concierge team is available at all hours via phone, WhatsApp or email.
Scheduled daily transfers between accommodation and hospital for appointments, treatments and follow-up consultations. Vehicles are timed to appointment schedules and the driver remains on standby for the return journey, eliminating any waiting or uncertainty for patients.
Professional medical interpreters are available in Arabic, Russian, Mandarin, French, Spanish, Portuguese, Turkish and many other languages. Interpreters accompany patients to consultations and are available for hospital admissions, ensuring clear communication at every stage of care.
Let the concierge team coordinate every detail of your travel and accommodation, so you can focus entirely on your health and recovery.
Arrange Travel SupportA dedicated coordinator will call at your preferred time to discuss requirements confidentially.
Preferred date
Preferred time
Available 7 days a week, 8am – 10pm GMT
Type of enquiry
All information is handled with strict medical confidentiality.
